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Check for and remove any jammed paper, scraps or hidden paper inside the exit cover area. Also inspect the Rapid Release guide for defects.
- Check for a damaged Pivoting Exit Guide Assembly under the Exit Cover.
- By hand, feed a sheet of cardstock (paper) into the preheater to remove any obstructions or paper scraps .
- Check that the paper (media) in the tray is supported. For information on the supported paper weights, sizes, types and print areas see the following links:
Phaser 840 All about media (supported paper sizes, types, print area and weights) Phaser 850 All about media (supported paper sizes, types, print area and weights)
- Verify the tray back stop is not loose or missing from all removeable paper/media trays. See the following link for information on: Inspecting the paper tray for broken parts.
For additional troubleshooting information on inspecting the maintenance drawer, and preventing jams see the following links: Verify the maintenance drawer is not damaged or worn
, Guidelines to prevent media jams.
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